Shipping & Returns

Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing may take up to 3 business days.

Shipping Methods & Delivery Times

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website or by using the tracking link provided in the shipping confirmation email.

Return Eligibility

We offer a 30-day return policy for most items. To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused and in original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable digital products
• Personalized or custom-made items
• Items marked as "Final Sale" or "Clearance"
• Intimate apparel, swimwear, and undergarments for hygiene reasons

Return Process

1. Initiate a Return: Log into your account and visit the "Order History" section, or contact our customer service team.
2. Packaging: Pack the item securely in its original packaging if possible.
3. Shipping: Use the prepaid return label provided (if applicable) or ship the item to our return center address.
4. Processing: Once received, your return will be processed within 3-5 business days.

Refunds

After your return is inspected, we will process your refund. The money will be refunded to your original payment method within 5-7 business days, depending on your financial institution's processing times. Shipping costs are non-refundable. If you received free shipping on your order, the standard shipping cost will be deducted from your refund.

Exchanges

If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This ensures you get the item you want without delay, as exchanges may take longer to process than direct returns.